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A Strategic Tool For Companies Who Outsource

The vetting process for selecting outsourcing partners is time consuming and complex. To support the process, Life Science Leader and Clinical Leader developed the CRO Leadership Awards in 2012. We think sponsor company opinions are important and credible — that’s why the awards are based on customer feedback. Winning CROs are chosen through impartial market research based on feedback from sponsor companies that utilize outsourcing services.

Primary market research by ISR Reports is the basis of the awards. Sponsors provide ratings of CROs based on recent outsourced projects. This experiential feedback is analyzed by sponsor company size to reveal leading CROs in different performance categories. For details on the research methodology, visit isrreports.com.

Would you like to participate in the research? Email your request to ISR.

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2021 Winners

2021 Winners By Category & Respondent Group

CROs have an opportunity to win these awards in up to three groups of outsourcing respondents—Big Pharma, Small Pharma, and Overall (combined Big and Small Pharma). We also recognize those companies that scored 1½ standard deviation or more above the weighted average in each of the core categories. You will see these companies noted as the Champions.

 

Exceeded Customer Expectations

Overall

  • Innovaderm
  • CTI Clinical Trial & Consulting
  • Ora
  • PSI CRO
  • Celerion
  • Quotient Sciences
  • Worldwide Clinical Trials
  • Eurofins Scientific, S.E.
  • Frontage Laboratories, Inc.
  • Parexel
  • Bioclinica
  • IQVIA

Big Pharma

  • Eurofins Scientific, S.E.
  • Worldwide Clinical Trials
  • Celerion
  • Frontage Laboratories, Inc.
  • ICON plc
  • Parexel

Small Pharma

  • Celerion
  • PSI CRO
  • Ora
  • Worldwide Clinical Trials
  • Quotient Sciences
  • QPS LLC
  • Bioclinica
  • Medpace
  • Covance
  • IQVIA
  • PPD
  • Duke Clinical Research Institute
  • Eurofins Scientific, S.E.
  • Parexel
  • PRA Health Sciences

 

Champions

Overall

  • CTI Clinical Trial & Consulting Services

Exceeded Customer Expectations

Overall

  • Quotient Sciences
  • PSI CRO
  • Celerion
  • Innovaderm
  • Frontage Laboratories, Inc.
  • QPS LLC
  • Worldwide Clinical Trials
  • Medpace
  • Eurofins Scientific, S.E.
  • ICON plc
  • Duke Clinical Research Institute
  • SGS Health Science
  • Syneos Health

Big Pharma

  • Celerion
  • Frontage Laboratories, Inc.
  • SGS Health Science
  • ICON plc
  • Eurofins Scientific, S.E.
  • Syneos Health
  • Worldwide Clinical Trials

Small Pharma

  • PSI CRO
  • Quotient Sciences
  • Celerion
  • Worldwide Clinical Trials
  • QPS LLC
  • Frontage Laboratories, Inc.
  • Duke Clinical Research Institute
  • Medpace
  • Bioclinica
  • Novotech
  • PPD

 

Champions

Overall

  • PSI CRO
  • Quotient Sciences

Small Pharma

  • PSI CRO

Exceeded Customer Expectations

Overall

  • Innovaderm
  • CTI Clinical Trial & Consulting
  • Ora
  • Celerion
  • Duke Clinical Research Institute
  • Worldwide Clinical Trials
  • Eurofins Scientific, S.E.
  • Frontage Laboratories, Inc.
  • Parexel
  • QPS LLC
  • Medpace

Big Pharma

  • Eurofins Scientific, S.E.
  • Celerion
  • Frontage Laboratories, Inc.
  • ICON plc
  • Parexel
  • Worldwide Clinical Trials

Small Pharma

  • Quotient Sciences
  • Ora
  • Celerion
  • Medpace
  • Worldwide Clinical Trials
  • Duke Clinical Research Institute
  • Frontage Laboratories, Inc.
  • QPS LLC
  • Bioclinica
  • Eurofins Scientific, S.E.
  • Syneos Health
  • IQVIA
  • Covance by Labcorp

 

Champions

Overall

  • Quotient Sciences

Exceeded Customer Expectations

Overall

  • PSI CRO
  • CTI Clinical Trial & Consulting
  • Celerion
  • Innovaderm
  • Worldwide Clinical Trials
  • Duke Clinical Research Institute
  • Frontage Laboratories, Inc.
  • ICON plc
  • Parexel
  • Eurofins Scientific, S.E.

Big Pharma

  • Celerion
  • Eurofins Scientific, S.E.
  • ICON plc
  • Worldwide Clinical Trials
  • Parexel
  • SGS Health Science

Small Pharma

  • Quotient Sciences
  • PSI CRO
  • Celerion
  • Frontage Laboratories, Inc.
  • QPS LLC
  • Duke Clinical Research Institute
  • Medpace
  • Worldwide Clinical Trials
  • PRA Health Sciences

 

Exceeded Customer Expectations

Overall

  • PSI CRO
  • CTI Clinical Trial & Consulting
  • Quotient Sciences
  • Innovaderm
  • Celerion
  • Ora
  • Frontage Laboratories, Inc.
  • Worldwide Clinical Trials
  • SGS Health Science
  • Duke Clinical Research Institute
  • QPS LLC
  • Eurofins Scientific, S.E.
  • Medpace
  • Parexel
  • PRA Health Sciences

Big Pharma

  • Celerion
  • Eurofins Scientific, S.E.
  • SGS Health Science
  • Frontage Laboratories, Inc.
  • ICON plc
  • Parexel

Small Pharma

  • PSI CRO
  • Quotient Sciences
  • Celerion
  • Worldwide Clinical Trials
  • Medpace
  • Ora
  • QPS LLC
  • Duke Clinical Research Institute
  • Bioclinica
  • PRA Health Sciences
  • Frontage Laboratories, Inc.

The Publication

Based on the research, award recipients are announced in Life Science Leader’s awards supplement – a resource for sponsors and CROs alike. The annual issue includes original editorial, outsourcing industry trends, and award-winning CRO profiles. Life Science Leader is a monthly publication available in digital and print through subscription.

The last awards supplement was published in June 2021.

 

Core Award Categories


1. Capabilities
2. Compatibility
3. Expertise
4. Quality
5. Reliability

Specialty Award Categories


1. Data Quality
2. Meeting Overall Project Timelines
3. Technology For Access To Data
4. Operational Excellence
5. Responsiveness

2021 Video Presentation

Ed Miseta, chief editor of Clinical Leader, introduces the 2021 CRO Leadership Awards. In this video, Ed provides a bit of background on why these awards were created and is joined by guests Heather Seasholtz, Director, Americas Operations at DIA as well as Kevin Olson, CEO of ISR Reports as they discuss the important role CROs play in the life sciences industry.

Survey Methodology: ISR's Contract Research Organization Quality Benchmarking research is conducted annually via an online survey. For the 2021 CRO Leadership Awards, nearly 60 CROs were evaluated on more than 20 performance metrics. Research participants were recruited from biopharmaceutical companies of all sizes and were screened for decision-making influence and authority when it comes to working with CROs. Respondents only evaluated companies with which they had worked on an outsourced project within the past 18 months. This level of qualification ensures that ratings come from actual involvement with a business and that companies identified as leaders are backed by experiential data. CROs must meet the minimum threshold of customer survey responses to be eligible for an award.

The CRO Leadership Awards recognize top outsourcing partners, determined by feedback from sponsor companies who outsource clinical trials. The awards are presented by Clinical Leader, Life Science Leader, and Industry Standard Research. Clinical Leader provides a complex industry with a forum investigating common struggles including patient recruitment, CRO selection, clinical trial management systems, or anything else related to the clinical research and trial sector. Life Science Leader is a business journal for executives in emerging biotech through big pharma. Monthly issues feature interviews with executives from industry, the FDA, and more. Industry Standard Research is the premier, full service market research provider to the pharma and pharma services industries. With over a decade of experience, ISR delivers an unmatched level of domain expertise with off-the-shelf intelligence and custom research offerings.

Visit Clinical Leader

Visit Life Science Leader

Visit Industry Standard Research